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#456141 - 06/20/12 10:46 PM Installation Problems
Asahi Offline



Registered: 06/20/12
Posts: 1
I bought the non steam download from Amazon. It downloaded and extracted without a problem but when I try to install I keep getting this...

C:\Program Files (86)Divinity II-
DKS\Data\Video\Story\DZ_Barnabus_02.wmv
An error occured while trying to copy the file
The soruce file is corrupted

It gives me three options retry, abort and cancel.

Retrying brings up the same screen again after a few minutes. Any ideas whats wrong? What can I do to fix this?

Also I have tried installing with my internet and internet security turned off as well as all other programs. Same thing happens then as well.

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#456142 - 06/20/12 11:32 PM Re: Installation Problems [Re: Asahi]
Raze Offline
Angel


Registered: 03/10/03
Posts: 17393
Loc: Canada

Did you try deleting the extracted files and running the setup program again? How about re-downloading the game? (though if the download itself was corrupt the error would more likely happen during extraction)

Do you have lots of room on your hard drive? You could run a ScanDisk on your c: drive (or wherever the downloaded file(s) got extracted).

You could try installing the game to a different folder (ie c:\games) rather than the default Program Files folder. You could also try running the setup program as administrator, and see if that helps (though this error doesn't sound like a permissions problem, etc).

A couple people had a problem with the Amazon version hanging for awhile extracting certain files, but it would eventually finish. Digital Copy install (amazon download freezing)

At least a couple months ago (according to the above topic) Amazon's downloader didn't have an option to verify files, but you could check if they list CRC or MD5 checksum values on their website, or something (if not their support should be able to provide them). Checking whether any official values match your download (using a program like Hash to calculate checksum values for the files you downloaded) would let you know if the problem was the download itself.

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#456150 - 06/21/12 12:48 PM Re: Installation Problems [Re: Raze]
Kein Offline
Ancient Dragon


Registered: 08/29/09
Posts: 1682
Loc: Soviet Empire
Quote:
An error occured while trying to copy the file
The soruce file is corrupted


This error indicates that the content (installer and its files) you downloaded is damaged/corrupted and thus the extractor cannot copy the file from the binary archive. You will have to re-download it again, unfortunately.
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