Larian Studios values your privacy and respects your rights to control your personal data. We aim to be transparent about what data we're collecting and why. We will protect your data like a dragon protects its treasure. We do not sell your data to third parties and we never will.
The overarching purpose of collecting your data is to improve your gaming experience. Whether we are asking you to tell us who you are and what else you like, logging and analyzing gameplay experiences for different gameplay and game experience purposes, or whether we are offering you customer support when something goes wrong, our goal is for you to enjoy our games as much as possible.
This statement explains the personal information we collect from and about you, either directly or indirectly, and how we use it. The statement also covers what choices you can make about the data we collect, and how you can control those choices. It applies to all Larian Studios Products. It additionally applies to any Larian Studios Services, such as Larian Studios owned websites, as well as other offline interactions such as Larian Studios events or Larian Studios booths at conventions.
Please read this statement carefully to understand when you may provide personal information to us and how Larian Studios uses personal information provided. By using Larian Studios Products and Services you agree to the use of your personal information as described in this statement. The terms "we", "us", or "Larian Studios" are each intended to refer to Larian Studios.
To make the information in this statement easy to understand it's structured to highlight different points at which a typical customer would potentially share information with Larian Studios. It is broken down into the following four segments:
Additional sections give more detail about How We Use Personal Information, Sharing and Disclosure, How to Access and Control Your Personal Information, Other Important Privacy Information, and How to Contact Us regarding your information.
As you gather more information about Larian Studios, you may visit a virtual or physical site that we own. Examples include browsing one of our websites, or attending an event Larian Studios is organizing or part of. During these interactions, in order to learn more about our Products, you may voluntarily provide some personal information, such as your name and email address. You might also provide information online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products being offered by Larian Studios. Additionally, IP address helps us better understand geographic information about our website visitors so we can improve our website for all visitors.
Once you have made the decision to purchase a Larian Studios Product, we sometimes offer ways for customers to purchase directly from us (for instance at larianvault.com or via Kickstarter). When you purchase from us, you may be asked to provide information so that we can complete your purchase. Such information may include things like your name, phone number, email, shipping address, and payment information.
We collect: your name, phone number (optional), email address, shipping address, and payment information.
Why: We use this information to complete your transaction, follow up with you about your purchase, help with the delivery process, handle returns, and other issues related to the purchase of your Larian Studios Products. Note that we do not store any payment or credit card information. We only use payment information in connection with your purchase of Larian Studios Products.
There are three main reasons we collect information from your Larian Studios Products: (1) to offer you support in case something goes wrong, (2) to offer you improvements and updates based on usage, and (3) to make Larian Studios Products better over time.
Regarding reason number 1: when something goes wrong, you are given the option to send anonymous data to us.
Reasons number 2 and 3: in order to do this, we log and send gameplay decisions but only if you agree to this.
You can opt-out from this data collection, sharing and/or processing.
Why we collect System data: We collect this information to be able to provide you personalized customer support and to guide product improvement and customer support decisions.
Why we collect Gameplay logs: We collect this information so that we can help ensure Larian Studios Products are balanced, fun, clear, working the way we intended and help predict and prevent potential problems with this Larian Studios Product and other (future) Products.
From time to time, you may decide to contact our Support team for assistance with your Larian Studios Products. In order to offer you the best service possible, we may collect certain data from you or your Products.
We collect: Contact information such as your name, email address, phone number, social media identifiers, and the content of your emails, chats and other communications with Larian Studios Support. In certain situations, it is useful for the Support team to have a "Diagnostic" of your hardware. We collect this information with your permission when helping you troubleshoot your Larian Studios Product.
Why: We collect this information to give you the best and most efficient customer support possible.
We protect data obtained from third parties according to the practices described in this statement and we also apply any additional restrictions imposed by the source of data. These third-party sources vary over time, but include partners with which we offer co-branded services or engage in joint marketing activities.
Larian Studios uses the data we collect to provide you the Products and Services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your account, new Products or Services available, security and other types of updates.
Larian Studios uses the data we collect for the following purposes:
We use data to provide and improve the Products we offer and perform essential business operations. This includes maintaining and improving the performance of the Products, including developing new features, research and providing customer support.
We use data to diagnose Product problems, issue software updates and provide other Support and support services.
We use data to continually improve our Products and Services, including adding new features, and fixing issues.
We use data to resolve disputes, protect our interests and enforce our agreements.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
For information about managing email subscriptions and promotional communications, please visit the ‘How to Access and Control Your Personal Information’ section of this statement.
Larian Studios does not and will not sell personal information about our customers. We only disclose your data as authorized in this statement. We may share information with the following types of third parties described below and always ensure, when sharing information, such third parties adhere to the same principles.
We may also share non-personal information such as aggregated data with our partners or publicly. For example, we may inform a games service about how their users have utilized Larian Studios Products on their platform, or we may share the total sales of a Larian Studios Product, or share overall game statistics with our audience.
Please note that our Products sometimes run in applications of third parties whose privacy practices differ from Larian Studios. If you provide personal data to any of those third parties or their Products, your data is governed by their privacy statements.
You can view, edit or delete your personal data in either your Larian Studios account (for instance the data on the Larian forums or the Larian Vault websites), or by reaching out to us directly to email@example.com. When you receive emails from us, you can always choose to stop receiving promotional emails and other types of marketing communication from us.
You can adjust the amount of "interest based advertising" (as described below) you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. Additionally, if you have opted out of receiving emails from us, we will not use your email for interest based advertising activities.
Please note that regardless of your communication settings, we may continue to communicate with you for Product software updates, policy updates, or significant information about a Product you own such as discontinuance of support or safety issues.
A "cookie" is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Larian Studios uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
Most web browsers allow you to control cookies through their settings preferences, however, if you limit the ability of websites to set cookies, you may worsen your overall user experience.
In addition to cookies, we sometimes utilize small graphic images known as "pixels" (also known as web beacons, clear GIFs, or pixel tags). We may use pixels in our email communications sent to you (if you have selected to receive such communications) to help us to understand whether our email communication was viewed. Additionally, we may use third-party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising of Larian Studios Products or Services that is relevant to your interests.
To help more people play Larian Studios games, we utilize several modern marketing tools for our advertising efforts.
Larian Studios may work with third party advertisers that utilize cookies and similar technologies to provide more relevant advertising about Larian Studios Products on our website and across the internet. To provide this "interest-based advertising", these parties combine non-personal data learned about your online activities over time which helps ensure that your advertisement is customized to you. Examples of this may include a display of a Larian Studios advertisement on a Facebook page, on a Google-owned page such as a search results page or YouTube, or on a site within Google's advertising network. We do not share your personal information as part of this process. You can opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website. Electing to opt out may make the ads you see on the internet less relevant to you.
If you have opted out of receiving communications from us, we will not use your email address in this for interest-based advertising, although you may still be subject to certain interest-based advertising depending upon your browser and device settings.
Larian Studios is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.
While no Service is completely secure, Larian Studios takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
The servers on which your personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable.
You may access your Larian Studios account information and our service only through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Larian Studios does not knowingly solicit personal information from children or send them requests for personal information.
Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.
Personal data collected by Larian Studios may be stored and processed in your region, in the United States or in any other country where Larian Studios or its affiliates, subsidiaries or service providers maintain facilities.
All information you provide may be transferred or accessed by entities around the world as described in this statement. Larian Studios uses approved Standard Contractual Clauses for the international transfers of personal information collected in the European Economic Area and Switzerland.
Larian Studios retains personal data for as long as necessary to provide the Services, support your Product and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly.
Larian Studios may modify or update this statement when necessary to reflect customer feedback and changes in our Products and Service; so, please review it periodically. When we update this statement, we will revise the "Last Updated" date at the top of the statement. If there are material changes to the statement or in how Larian Studios uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by sending you a notification. We encourage you to periodically review this statement to learn more about how Larian Studios is using and protecting your information. Your continued use of the Service or Products after any modification to this statement will constitute your acceptance of such modification and updates.
If you have any questions about the use of your personal information, please send us an email to email@example.com.
Unless otherwise stated, Larian Studios is a data controller for personal data we collect through the Products and Services subject to this statement. Our address is:
Larian Studios Games Ltd.
7-12a Fumbally Mews
Dublin 8, Ireland
The following are basic questions you may have about our privacy statement. We encourage you to read the detailed statement above for additional details
Larian Studios may collect some or all of the following, depending on the service agreement we have with you: your name, phone number, email address, shipping address, payment information, location data, IP address, social identifiers, data provided by cookies and similar technologies, functional data such as registration and system data, as well as additional usage data; for instance, performance and activity information.
Larian Studios uses the data we collect to provide you the best experience within products and services we offer, which includes using data to improve your experiences. We also use the data to communicate with you, for example, for support purposes, informing you about your account, new products or services available, security and other types of updates.
Larian Studios uses the data we collect for the following purposes:
We collect error reports, so we can make improvements (e.g. balancing, fun factor) and eliminate potential bugs and problems. Understanding how our players collectively play our Products, helps us design new ways to create Products you love.
Yes, you can opt out of submitting certain types of personal information to Larian Studios; for instance, additional usage data such as performance and activity information.
You can always send us an email to firstname.lastname@example.org or contact our Support team and request that your data be deleted. Please note, however, that by deleting your personal data Larian Studios can no longer answer support questions or follow up on orders or provide other services.
Larian Studios retains personal data for as long as necessary to provide the services, support your product and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.
Larian Studios is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Yes. We work with third-party advertisers that utilize cookies and similar technologies to provide more relevant advertising about Larian Studios on our website and across the internet. To provide interest-based advertising, the advertisers combine non-personal data learned about your online activities over time to customize the advertising delivered to you. We do not share your personal information to do this.
Larian Studios does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. If following a notification by a parent or guardian, or discovery by other means, that a child under sixteen has improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.
If you have any questions about the use of your personal information, please send us an email to email@example.com.